ACBuy supports Taobao purchasing, QC photos, storage and parcel shipping. Confirm current eligibility and charges before payment, and check whether the platform is accepting new orders after the reported May 2026 warehouse upgrade.
- Agent type
- Buying agent and parcel-forwarding service with a web platform and mobile app
- Standard sources
- Taobao, Tmall, JD, 1688, Pinduoduo, Vipshop — no agent commission on these
- Special sources
- Douyin, Xiaohongshu, Xianyu, Paipai, Zhuanzhuan — flat 10 CNY per item
- QC photos
- 3–5 free photos per item; detailed and customised photo services available as add-ons
- Free storage
- 90 days from warehouse check-in, paid extension up to a 180-day cap
- Insurance
- AC Care covers delay, loss/damage and customs seizure up to 10,000 CNY (7,000 goods + 3,000 shipping); flat 20 CNY per item up to 667 CNY, or 3% of value above that; claims within 30 days
- Shipping lines
- 150+ lines; shipping paid as a deposit against estimated weight, refunded if you overpay
- Shipping extras
- Customs declaration fee 10–30 CNY plus an 8 CNY handling fee, based on catalog data
- Loyalty
- 7-tier VIP programme giving up to 6% off international shipping, stackable with coupons
- Payments
- Visa, Mastercard, Discover, Apple Pay, Google Pay, iDEAL, BLIK, Pix, EPS, Bancontact, Skrill, Trustly; top-up balance model
- Reach
- 8 interface languages, 10 checkout currencies; around 1.9 million monthly visits, US largest market at about 16%
- Exchange rate
- Reported markup around 17.6% over the interbank rate — check the live top-up rate before paying